BrightWorker™ is a workforce-centric mobile app that proactively guides field employees through their busy day, equipping them with innovative tools that maximize the productivity of each workday.
By providing dynamic timelines, workday players and, advanced collaboration tools and real-time alerts, BrightWorker™ helps field employees plan and carry out daily tasks quickly and efficiently. With easy access to all work-related information, employees arrive promptly at their destinations, solving problems immediately and increasing first-time-fix-rates, thereby enhancing customer satisfaction.
WorkdayPlayer™ proactively guides field workers through their daily workload seamlessly and effectively, displaying each upcoming task automatically. Engineered to identify every activity type, WorkdayPlayer presents the relevant function button with content-sensitive data, while also recording time of arrival and WO duration.
The SmartTimeline™ is a color-coded optimal-planning tool containing the completed WOs with corresponding durations and statuses, while presenting ETAs and travel distances to upcoming WOs. Continuously readjusted to reflect delays and changes in the work schedule, SmartTimeline is designed specifically to increase field-force productivity.
Forecasted Daily Activities
This automatically-generated forecast provides start, end, travel times and distances of all planned WOs, helping workers to carry out their daily workload most effectively. The FDA continuously recalculates forecasts for the remaining WOs, considering individual performance rates and current employee locations and activities.
A brief glance at the WO summary provides a snapshot of essential information about each WO, saving time for field workers, and preventing errors caused by the need to rely on memory for the many details. Organizations can tailor the WO summary by incorporating relevant data and engaging icons that reflect their specific line of business and WO types.
Using Workday Planner, employees simply tap-drag-and-drop to select their preferred WO sequence within each predefined time slot, and selections are recorded automatically. This ultimate planning tool transforms any worker into a power-performer by utilizing personal knowledge of the field, and maximizing the efficiency of each day.
Employees are prompted to rank their parking and to share parking tips for the benefit of the entire workforce. When approaching a destination all parking options and colleague rankings are displayed, saving appreciable time and reducing the anxiety of finding parking in congested areas.
Insights are helpful tips and tricks containing up-to-date information that employees share with their colleagues about products, customers or accessibility. All relevant insights are displayed automatically when accessing the details of any WO or product, eliminating unnecessary delays and raising first-time-fix-rates.
Customizable for any industry, NimbleReport is an automated form that summarizes each work order that has been completed, engineered especially for field employees on the go. Workers fill out the form intuitively, skipping quickly from one field to the next, documenting all details and eliminating the chance of error.
As soon as a work order is completed the inventory in the van is synchronized instantaneously with the warehouse database, providing workers with an accurate picture of stock levels. Increasing FTFRs, this also helps the company to identify shortages, indicating when it’s time to replenish stock.
BrightWorker’s intuitive mobile tools and advanced navigational capabilities provide field workers with easy planning at their fingertips, by tapping any work order to access frequently-used information such as customer address, driving directions, distances, ETAs and parking recommendations.