The key factor for
As a field-service company your workforce is your organization’s most costly resource, and each employee’s performance bears significant impact on the company’s profitability and customer satisfaction. The best way to institute continuous improvement is by monitoring employee performance levels. Engineered to perpetually analyze and increase performance, Hormiga integrates Employee performance analysis in each function in the system, displaying individual and team performance rates on nearly every screen.
Pinpointing patterns to stimulate improvement
Hormiga captures detailed activities and evaluates productivity on an employee, team and organizational level. Using Granular Activity Recognition and conflict-detection alerts, managers can track poor performance and discrepancies, punctuality and first-time-fix-rates, as well as travel and idle time.
They can also compare team member performances and identify high performers’ work patterns, replicating these patterns to increase productivity and help define best practices policies.
Hormiga tracks and measures closely the performance rates of each employee, which has a direct effect on customer satisfaction and which significantly elevates the NPS (Net Promoter Score).
Employees whose performance is monitored tend to follow work procedures more closely, and are therefore, far more productive.