|Couriers and delivery||Logistics and distribution||HVAC||Elevators||Water and pool purification||Industrial equipment|
|IT||Traffic & parking control|
Track workforce activities closely and enhance customer service
Save time by accessing updated information about all equipment
Reduce troubleshooting and minimize delays
Access to full service history enhances regulatory compliance
The primary challenge in managing heavy industrial equipment is outsourcing service tasks, which requires an efficient field personnel management solution. Ensuring that all equipment is performing optimally and according to specifications at all times is essential. This is relevant particularly in industries requiring regulatory compliance, such as with Occupational Safety and Health Administration (OSHA) requirements.
Hormiga provides the ultimate solution for this type of industry, by retaining employee knowledge and automatically sharing it with all field personnel, thereby increasing efficiency and saving time by shortening work procedures.
An effective means of knowledge-sharing are insights - helpful tips, based on field experience that employees share with their colleagues. Linked automatically to corresponding work orders, products and customers, all relevant insights appear when a worker accesses any relevant work order information, eliminating unnecessary delays and increasing first-time-fix-rates.
Hormiga‘s knowledge base includes user manuals and operational guides written by company personnel, linked to each relevant product, together with the insights, allowing employees to access all the professional knowledge they need from one central location. This dynamic and up-to-date knowledgebase is an effective means of retaining field experience, ensuring workforces that are highly professional and productive.
Through Hormiga‘s asset management, a full history of every asset, corresponding WOs and warranties is accessible by all workers, including every task performed on each asset, which enables organizations to track their workforce activities closely, and provide far better and faster customer service.
The ability to update or retrieve information in the field instantaneously, such as completing an asset report and sharing it with the entire organization in real-time, plays a crucial role in efficient asset management, reducing troubleshooting time and costs.